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Our Standards
Recommended Technology Platform
The focused, modern set of technologies our engineers are trained and continuously kept current on the same platform we run Onit on, and the one we design every client environment around.
Overview
One platform, so we can support you better.
At Onit, our engineers are trained and continuously kept up to date across a focused, modern set of technologies. Standardizing on a core platform is what lets us support our clients quickly, consistently, and expertly and it’s the same platform we run Onit on.
We also maintain a network of specialist contract engineers we can call on for advanced or highly customized work.
How We Support Your Technology
Two ways your technology stays covered.
Fully Supported
Onit delivered technology.
We fully support all hardware, software, and services delivered and managed by Onit as part of your managed services agreement. This is the foundation we design every client environment around, and it’s covered end to end under your agreement.
Coverage includes
The Platform
Recommended Technology Platform
The technologies we standardize on and recommend. Depending on how each is procured, these are covered as Onit-delivered technology or as technology with vendor support in place.
Hardware
- Lenovo & HP servers, desktops, laptops, and thin clients with active support contracts
- Fortinet & Ubiquiti networking with active support contracts: switches, routers, firewalls, and wireless
Software
- Supported versions of Microsoft Windows, Windows Server, and Office
Cloud
Managed with an approved vendor support agreement in place
- Microsoft Azure, Amazon Web Services (AWS) & Google Cloud
- Microsoft 365 & Google Workspace
Virtualization
- Microsoft Hyper-V & Proxmox
Backup & Disaster Recovery
- Backup and disaster recovery technologies with active support agreements, such as Veeam
VoIP
- GoToConnect and 3rd party supported VoIP systems
Password Management
- 1Password
Managed & Coordinated
Technology with vendor support in place.
Where a product carries an active third-party (manufacturer or vendor) support agreement, we manage and coordinate it on your behalf escalating to and working directly with the vendor, using their support entitlement as the backstop for advanced or product-specific issues.
Vendor examples
Outside the Platform
We can often still help.
For technology outside our Recommended Technology Platform and without Onit-delivered or vendor support behind it we can often still help, but on a best-effort, time-and-materials basis without a service-level commitment. Where an issue properly belongs with the product’s vendor, we’ll help you engage them directly so it’s resolved as efficiently as possible.
We can also procure hardware and software from other vendors on request, where our distributors carry it. Any setup, installation, integration, or ongoing issues with off-platform products may be billed separately.